Reliance Jio Infocomm — Double recharge but no credit

Address:	Mumbai
Website:	www.jio.com

My Jio number is [protected] I recharged my Jio plan wrongly twice on 3rd august 2021 although i paid twice they didnot activate my one plan paid extra and was in que on 27th October when my plan expired i was on Airport and without my plan activation i was very much in trouble for Taxi booking and making urgent calls. it started again only after i paid and recharged again on 29th october 2021 when today i called customer care they are bluffing and saying plan was already activated. they are lying and not giving proper information and behaviours are stupid. i want them to fine with a huge panelty i want answer from them in writing that why my plan was not activated at that time