Reliance Jio Infocomm — Escalation request: overdue refund for cancelled recharge

Address: Mumbai

Compliance Details for Refund Issue:

Service Request Number: SR000024DCJX
Refund Due Date: October 16, 2024
Credit Note Reference: BY000002KY57
Refund Amount: Rs. 999
Customer Name: Amrut Chheda
Mobile Number: +[protected]
Issue: Delay in refund processing (over 20 days) despite multiple assurances from Jio customer service.
Complaint History: Numerous communications with Jio support since October 16, 2024, with no resolution.
Request: Immediate refund processing, clear update on status, and compensation for distress.