Maine[protected] ke 21:02:44 ko mere jio phone "[protected]" se io phone book karne ke liye mere upi app bhim se jio ki payment screen par aaye qr code ko scan karke payment kiya to jio ka upi "[protected]@icici" par payment successs ho gaya aur payment mere account se cut gaya "tranjection no."[protected] hai". Lekin mujhe jio phone book ka koi option dikhayi nahi diya.
Maine jio ke customer care me call kiya to unhone kaha ki ho sakta h ki koi technical issue ho aapke phone ka confirmation aapko 24-48 ghante me aa jayega maine unke kahe mutabik wait kiya lekin aisa kuchh nahi hua
Maine fir customer care me call kiya to unhone pahle to koi santosh janak javab nahi diya fir kaha ki yadi aapka phone book nahi hua h to 5-7 din me aapke a/c me paisa wapas refund aa jayega maine kaha ki aap iski complaint likh kar janch kijiye to unhone mana kar diya kaha ki yeh common problem hai aapko aapka paisa automatic refund ho jayega
Lekin aisa kuchh nahi hua fir maine jio chat par sampark kiya ek bar nahi kai bar lekin meri problem ka koi solution nahi hua maine jio ke twitter a/c pe problem dali lekin wanha par bhi solution nahi hua to maine jio ko email ke jariye bhi sampark kiya bar bar mail dale lekin jio mail ke javab se kah rahe hai ki"aapke bataye hue no. Par koi phone book nahi hua aur payment ke liye aap apne payment source se sampark kare..." maine wapas reply me kaha ki aap apne account department ko yeh matter bataye aur unhe bank statement me same refference no. Or tranjection no. Check karne ko kahe lekin unhone aisa kuchh nahi kiya...
Ab kyunki payment fail nahi success hua hai to mere a/c se debit ho gaya aur samne wale ke a/c me credit ho gaya to mujhe to loss hua na
Aur aaj laghbhag 15 din se main jio se laghbhah roj sampark kar raha hun kabhi mail par/ kabhi chat par to kabhi customer care call par
Main mently bahut paresan ho chuka hun aur main apne aap ko jio ki nazar me jutha mehsus kar raha hun meri hi nazar me mera maan ghat raha hai
Ab batao main kya karu kisse madad mangu
Plz help me
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