Reliance Jio Infocomm — fraud device and fraud selling by reliance store for jiofi3 device

Address:	560045
Website:	www.jio.com

/*extremely pathetic service by reliance jio store and jio customer service - need refund!!! */

Hello jio team/ consumer grievance team,

Service request id#1: sr00000cwju7
Service request number #2 : sr00000dav7b
Incident id # #9838906

Jio number : [protected]
Contact number : +91 - [protected]/ +91 [protected]

Please note that, i have escalated this issue long back as i have been given a wrong device by the store and i immediately intimated to reliance jio team,
And after getting advise from jio team, i went to the store, i showed them the email transaction and as jio team asked for claiming replacement from the store, i did that.

But as the store was not having the proper device, so they were not able to issue a replacement and committed the mistake.

Hence, i escalated this to jio team and asked for issuing refund by the store.

But nothing is happening as my time is getting wasted to get a solution for this long pending issue!!!

So, request you to please look into this issue and i need the refund for the wrong device and wrong plan was sold to me.

I will plan to buy the proper device from a authentic jio store because i was extremely harassed for this incident and still i am struggling for this.

Please help here and issue a refund!!!
Reason
1. The store did a fraud selling by convincing me to buy a wrong device
2. They misguided me by saying that jio-fi3 device is out of production and jio stopped manufacturing it.
3. They gave fraud advise by saying that the jiofi3 has some security issue and reset problem - which is wrong
4. They did not explain all the relevant plan and selected some different plan, which was not intended and expected as well.
It is just wasted my valuable time for last 15-20 days.