Reliance Jio Infocomm — Fraud - Refund Not Received for cancelled connection

Address:

97 Chandi Ghosh Road, Kirti Apartment, Tollygunge, Kolkata -40, West bengal

Kindly go through below incidents written in detail -
While opting for a Jio Fiber connection in the month of Sep'22 in Kolkata (700040) area, the sales person named "Sanjoy Mondal" requested us to take another connection due to the reason that 'in our residence building does not have any Jio Customers till date'. We agreed to this scheme after receiving verbal confirmation from the sales person that they will withdraw/cancel the other connection (Additional connection taken in the name of my wife having registered phone number of [protected]) after few days and we will get INR 1500/- amount as refund which we have already paid.

Connection 1 - [protected] (Active and Working)
Additional Connection - [protected] (Cancelled and waiting for refund)

Now after following up for 3 months (both connections taken in September 2022), we are still waiting for somebody to come and collect the additional internet box and initiate refund process.

In our dismay we are still waiting. Seems like a new fraud scheme invented by Jio company to loot normal Customers.

Kindly arrange to get our refund initiated.