Reliance Jio Infocomm — i am not received invoice of recharge to the jio fiber net of 1 month bronze plan

I was made recharge for one month plan but invoice was not provided for 824.84 rupees (1 month recharge amount) and i was contacted to customer care they also not provided they advising to me to check my end in my jio application i have tried but no use,

I am not able understand one thing is, why they cant provide invoice of amount paid by customer to them.