Reliance Jio Infocomm — I can't access to jio call

Address:	342308
Website:	Jio HD calling

I am not able to access to jio call since 10 days and I have even recharged my jio then also I am not able to access to jio call so I kindly request you to make a solution of this request. This jio is with my friends also and they are getting access to this jio calling but I am unable to get access to this calling. I request you sir to kindly resolve my problem. I appreciate your efforts to make this calling but when I will not get access to this going then this is all waste my Internet is working a lot but my calling is still unaccessed.