Reliance Jio Infocomm — i have recharged with 50 rs but unable to make calls

I have recharged with 50 rs talktime balance on 27 november, but unable to make call.
Mobile number - [protected]. Please look into it. Unable to make calls. Please inform as soon as possible. 50 rs recharge got 39 rs talktime. I have that message in my mobile. Please inform if it is needed to be activated or there is something else. Looking forward for your response.
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