I had opted for a trial connection of jio fibre on 26/04/2022 and paid a deposit of Rs.1500/- for Jio fibre no.[protected] on 25/05/2022 i called your person to make the trail connection permanent, i was made to understand that the trial and permanent connections are different that the deposit amount for trail connection will be refunded and i made a payment of Rs.1970.82 for making it permanent, later i was surprised that i paid for a totally new connection. I on the same day called your customer care and asked for this connection to be disconnected (SR00001B6SSK) and to restore the old connection. This was done. As the process was done i called and asked about the refund status i was told they will make a refund of 500/- which is security deposit, The recharge amount of Rs.470.82 and installation charges of Rs.1000.00 cannot be refunded.
I request you to refund the total amount of Rs.1470.82 as it is not my fault for being misguided by jio salesperson and I have not used the same . Was this information helpful? | 
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