Reliance Jio Infocomm — IP Routing problem in Jio

Hi
My hosting server is not accessible from jio network since morning of 8th November. Server IP-149.255.62.14, I can access it from any network other than jio

I've hosted some websites on a UK based server which includes a Job portal and shopping cart which are accessed daily by more than a thousand users. This server is not reachable from any of jio phone or hotspot. Today many of my client and their customers are using jio and having same problem.
I registered a complaint on their helpline as well as online complaint/feedback form, but no response.
Kindly look into the matter.