On 08Jun2023, I used "jio.com" to select choice number for new SIM. Once I selected the phone number and made the payment via netbanking (ICICI), the screen neither showed me "Payment Successful" message nor displayed the New Number purchase details, rather showed the message that it encountered some problem. I went to My Orders and also Notifications to look for details, I could not find any details there. So I tried the same steps once again. Even the 2nd time I got the same message that it encountered some problem. Still I couldn't find details on the New Number being booked. I thought of contacting Reliance Digital shop to do this process and didn't try again.
After a few minutes, I got SMS messages from JIO one by one that both the New Numbers were booked. The amount Rs.499 has also been debited from my bank account both the times.
I thought I could get this sorted in Reliance Digital store while getting a new SIM card and activating the 1st choice number I chose.
After going to the shop, the shop personnel told that this issue can't be addressed by him. He helped me to call and talk to the JIO customer care executive. He denied registering complaint for my issue and asked to register this complaint online or mail [protected]@jio.com and disconnected the call stating that my voice is not clear. I then mailed the issue to [protected]@jio.com with the screen shot of notifications and orders list from my account. Haven't heard from them, yet. Not sure if I'll get a response from there.
I request you to please cancel the 2nd booked choice number with the Transaction ID : CN000000N9ED, at the earliest and refund my money back. Was this information helpful? | 
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