[Resolved] Reliance Jio Infocomm — jio 399 plan recharge is successful but not activated

meghamahesh

Address:

560102

I had recharged my jio number for the 399 rs plan
(349 with 50 rs voucher) on 15th jan 2020. I did not receive any sms from jio confirming the recharge but the myjio app showed that the recharge was successful. The net banking transaction id for the payment of rs.349 (399 plan - 50 voucher) is in attached doc. I am unable to make any outgoing calls in spite of recharging it well in advance. Please resolve immediately.

Repeating the details
Mobile no: [protected]
Date of recharge:15th jan 2020
Mode of recharge: through myjio app and hdfc netbanking
Amount of recharge: 349 rs (399 plan - 50 voucher)
Bank transaction id:attaching the bank statement

Regards
Megha

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Jan 22, 2020

Complaint marked as Resolved

The plan needs to be redeemed from the My Vouchers of My Jio App.

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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Comments

Dolly Yaduvanshi

I was already complaint to jio for there network issue . But they won't solve my problem . And very disappointed with jio services . Please solve the network problem .