Reliance Jio Infocomm — jio 459 recharge money deducted but not recharged

Website:

jio.com

On 30.12.17 10pm i have recharged through my jio app 459 plan from tez app. Money deducted from my account and deposited to [protected]@icic transactions successful i have received a transaction id also. But my mobile number was not recharged. When i asked jio customer service they told amount not received. Kindly look into the problem. Please rectify this issue as soon as possible.. Do the needful for either recharge or refund.
I have attached a screen shot of the transaction for your reference

Thanks