"Jio AirFiber Complaint Mishandled – Requesting Escalation and Compensation"
Complaint Description:
I am a customer of Jio AirFiber, and I raised a complaint regarding the poor upload speed and connection issues. Despite repeated follow-ups, the issue was not resolved. The complaint was closed without any resolution, causing further inconvenience.
I was assured by Jio's customer care team that an internal team would contact me within 24 hours, but no such call was received. An engineer was sent to address the issue, but instead of resolving it, the engineer was unprofessional, pressuring me to close the complaint despite the issue being unresolved.
The engineer did not handle the repair work and instead asked me to reset the router and follow unclear instructions. The situation was not only frustrating but also a waste of time.
Additionally, I have recordings and screenshots of the issue, including the pressure to cancel the complaint, which I am happy to provide for further verification.
Impact:
This unprofessional behavior and lack of resolution caused significant inconvenience, mental stress, and a loss of time, affecting my daily routine and productivity.
Request:
I request an immediate resolution of the issue, along with compensation for the inconvenience caused, and a formal apology from Jio for the poor service and pressure to cancel the complaint. I also ask for proper action to be taken against the engineer responsible. Was this information helpful? | 
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