Reliance Jio Infocomm — Jio coupon already redeemed

Address:

Nagpur, Maharashtra, 440022

Dear sir,
This is a serious matter of security breaching in which coupon generated on one device can be redeemed by some third party user. I downloaded the myjio application and generated a coupon to get a jio sim card for my 4g device but when i reached at the store just few hours after that i found it was already redeemed. How is this possible? What should i do now to get a sim?
Thanks.

Barcode no.-[protected]
My handset - moto g3
Imei no.- [protected]
[protected]
Name-parag joshi
Contact-[protected]