| Address: | Ranga Reddy, Andhra Pradesh, 500019 |
I have been constantly following up with jio fiber around cancellation and refund since 5th september. During this time i have called them around 25 times, and all my service requests have been closed without any solution.
A typical service request cycle is like this ;
1. I call customer care which creates a new service request
2. I receive a call from a +33xxxxxxx number who fixes an appointment with an engineer for collection the router. A slot is booked for a designated time.
3. The engineer doesn't visit as per the slot
4. I call back the customer care to learn that service request is closed and i have to create a new one. The reason for service request closure is mentioned as "backend team closed it"
5 repeat 1 to 4
This cycle has been repeating again and again.
Sample service requests which are closed without any reasons :
Sr00000ylqmx
Sr00000yoe1q
Sr00000ytbz5
Sr00000yx4hd
Sr00000ywi0y
Latest service request: sr00000z0tjy
Everytime, an assurance is provided that this time it would be solved but every time service request is closed without any solution. Was this information helpful? | 
Government website link => pgportal.gov.in
=> Click here to sign up => pgportal.gov.in
=> After Register Your Account and Login your Account
=> Lodge Public Grievance
=> click on I agree that my grievance does not fall in any of the above listed categories
=> Concerned authority of grievance
=> click on Central Government
=>select Ministry/Department => Telecommunication
=> Description
=> security code
=> submit