Reliance Jio Infocomm — jio mobile pre booking issue

Address:

Bangalore, Karnataka, 560037

Hello,
I'm trying to book jio phone but after completing the payment gateway process i've entered otp as well and suddenly website stop responding, and also ₹500 deducted from my account, will you guys please confirm whether i've booked phone or not, if not then when i'll get my money back. Or else you guys can rebook, i've the sms confirmation of debited amount.

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