Reliance Jio Infocomm — Jio money app scam

Address:

560018

I wanted to add money to my jio money wallet so used my visa debit card for transaction.
The money got deducted from my account through the card but it was not credited to the wallet.
Numerous attempts to contact the customer support (Even the nodal officers and other people in high positions) regarding this issue failed.
From the play store review, i find that the same thing has happened to a lot of people.
An amount of around 400 has been stolen through us and this multiplied by thousands of people does amount to a scam.