Reliance Jio Infocomm — Jio money care, recharged 309 but not get benefit

Address:	560056
Website:	Www.jio.com

I have loaded amount 309 to Jio money through net banking on 24th May 2017, since i got error message, i got to know it was sucessfull when I check with Jio Money care. But i dint get recharge benifit of 309. The payment got decline and your recharge not sucessfull pls contact jio money care for further status this was told by Jio care when asked for 309 benifit. After i contact with jio money care they raised the complaint # SR[protected] and asked 48 hours for resolution. Since the issue not resolved again called but they asked me to wait another 48hours by esacalting the issue. Again i called back after 3days for resolution but same they reapeted i have to wait another 48hours. I was surprised instead of finiding resolutio they are giving excuses. Today 30th may 2017 @7 pm talked with customer executive Prashant to know status and i asked for superviser assurance for better resolution, but he was not listening instead he was talk so much that i didnt have sence how to speak with adviser it seems. I was surprised though i waited one week patinence for resolution i was getting word from him. This was one of the bad worst experience with jio, we have paid our amount and we waited one week and we have to get words from them if ask status. He was spoke unmannerly and unethically which should have least behaviour every customer executive. Should know how to behave with customer and how to give response to customer when they needed. Should not make more complicte and dragging somewhere instead of giving proper response to the issue.