Reliance Jio Infocomm — jio phone booking on incorrect pin

Address:

New Delhi, Delhi

Hi,
I am hari shankar, residence of delhi. I booked 2 jio phones using [protected] on 24 aug on my area pin against which rs.1, 000/- has been deducted from my bank account. I received order msg and vouchers late in oct after so many follow up calls to jio care.
Now, voucher is appearing non-transferrable with pin code - 400701 (Thane - maharashtra). I am calling, emailing jio care almost daily and they neither change pin code neither refunding money. What they suggest is to visit thane from delhi to collect phone.
Please help me