Reliance Jio Infocomm — Jio postpaid deposit not even acknowledged


Dear Sir,

I paid Jio agents a security deposit of Rs 599 for their postpaid connection. Until now, the security deposit hasn't even been acknowledged. When I contact the agents, they just don't answer my calls. I've raised several complaints with Jio customer care and escalated it too but no use - they just don't get back.

I request you to ask this horrible company to please not steal my money. I would like to terminate the connection asap as their service is atrocious (almost non existent). They are welcome to adjust the current due amount of Rs 470 against the security deposit and refund me the balance. But, they aren't even acknowledging receipt of balance despite screenshots and payment proof being sent multiple times.

Jio is one of the worst companies in the country - period.

I request you to please take this up with them and ask them to do the right thing and acknowledge Rs 599 paid as a deposit. Anything else is highway robbery, and given their attitude towards all the tickets I've raised, they don't care two hoots either - I really believe their agent Sumit Mishra stole my money on pretext on deposit being required when it wasn't, and now Jio won't help either.

Please help.

Thank you!

Rahul Mookerjee
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Reliance Jio Infocomm customer support has been notified about the posted complaint.
Mar 01, 2024
Updated by levissucks
As you can see, the agents never respond. Neither the guy who took the money nor his boss. To them, it's a a big joke. This is just horrible. I've even raised the issue with Jio Appellate Authority, but noone seems to really care which is really appalling behavior. How can you just take customers money and not even acknowledge it?

Kindly resolve this, adjust the current due amount against the deposit, terminate the connection and please refund the balance[protected] to the UPI ID I've shared on email.
Mar 01, 2024
Updated by levissucks
I'm unable to add the screenshots of the agents conversation. Consumer complaints, there must be something wrong with your update box. Please check and I'll add those screenshots too. However, these have already been sent to the Appellate Authority email address as well as Jio customer care email.

Jio, pls resolve.
Mar 03, 2024
Updated by levissucks
Jio called me on Saturday March 2 and said they would do the above. They said they'd cancel the number, adjust the due bill against the deposit and refund me the balance within 24 hours. That never happened. Typical JIO .
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