Reliance Jio Infocomm — jio postpaid number still active even after payment of rs 399

Address:

New Delhi, Delhi, 110060

I have been using jio postpaid [protected] for a long time and recently did a recharge of rs 399 to continue services (On 6th aug17). Now the amount has been debited and i received a confirmation message from your team. But services to my number are still suspended. I had contacted your customer care on call and chat but got different responses everytime. One advisor said that teh amount has been declined, other said that the amount has been received and services will be resumed shortly. Some suggested to cisit nearest store... And more. I humbly suggest you to get your processes in line and educate your service staff to provide uniform resolution. Kindly suggest what will happen to my account now.