Reliance Jio Infocomm — jio recharge no use because of covid 19

I did recharge of international roaming as i was leaving for canada on 4th april 2020. But as all the flights are cancelled i am not able to go to canada anymore and please refund my money as my plan is not yet activated as it will activate if i reach canada.
I am not leaving to canada anymore i request you to please refund my money.
My plan is of rs 1100.
It still shows it is my upcoming plan and not yet used. It is of my no use. I request you to process my refund.