My outgoing services were stopped saying that it is misused, it was not mentioned in any term that my calls are not limited and have capping. Without your customers being informed anything about the reason how can you stop the outgoing calls?? How do you measure if it being misused? What do you even mean about this term?? One sms saying: we notice that your jio number [protected] is being misused to make abnormally high number of outgoing calls. This is a violation of the terms and conditions under which the services are being provided. Please take immediate action to discontinue such misuse, failing which your free voice services on this number will be curtailed/discontinued without any further notice.
This is not enough, how does a customer understand what it means? And where in the plans description does it mention any cap or for that matter in the above sms??
There is no other way of complaining to the jio services as well as there complaints helpdesk also comes up with normal call ivr and does not let us register a complaint or talk to someone. Was this information helpful? | 
Post your Comment