| Address: | Bangalore, Karnataka, 560066 |
I purchased jio sim and hotspot device a month and a half back. I was provided with a plan that gives 2 gb data per day, but since last two weeks this has happened 4-5 times that my data got exhausted and i didn't even use that data. I also raised a service request id sr00000baglf on myjio app. They marked the request closed but didn't provide any reason why this happened. Through this forum i came to know it’s happening with other jio users as well.
I don't know why but this is happening with me in between 6:00am to 9.30am. As per the usage details on myjio app, it shows complete data exhausted in one go. Jio automatically exhausts my data for no such reason and this is very disturbing and disgusting. Once it was showing that i have used 1.97 gb of data at 6.10 am, the time at which i was not even awake or using any of the devices on hot spot so l didn't download anything neither do i watched online video, then how in the world my data got consumed?
I have called customer care multiple times but they fail to provide any information on this they just can tell me this much amount of data consumed at this particular time that i can check from jio app itself. Most of the time these customer care people listen the problem and put the phone on mute and then disconnect. This is really frustrating, these telecom companies are making fool out o[censored]s.
Action should be taken against them. Was this information helpful? | 
Kindly check this problem.