Reliance Jio Infocomm — jiofi 2 m2 black router coupon activation

Address:

Flat no. 112 ,4A ground floor, vip floor, Vip road, Mohali, Punjab, 140603

This is to complaint against the jio services. My no. Is [protected]. I ordered jiofi m2 black last month and it was delievered to me on 28th nov. The details of the purchased product is attached below. I paid rs.2098. I went to jio digital store on sat 30th november they processed to activate my coupons 3gb per day free for 4 months but as they were doing it the session got expired and after it started showing on their device that coupon is already redeemed. So they asked me to comeback on monday which was 2 dec. So i went on 2nd dec but they were facing the same problem again. So they asked me to go to jio service centre so i went to jio service centre and met mr. Sanjeev. He emailed my issue to support team with all the details and asked me to wait for 24 to 48 hours so i waited and went again to the jio sevice centre after 72 hours but they told me it is still under process so i called the jiofi help line no. That ends with 3399 and talked to jyoti. She said that jio service centre will not help you and asked me to go back to the jio digital store. So i went and called the no. Again and then i talked to rahul. He asked to put store manager on the call and rahul said that this is either customer mistake or yours and asked the store manger to email to [protected]@jio.com with the issue. So he did and aksed me to wait for another 48 hours and promised my issue would be resloved. So i went again after 48 hours but still there was no reply from the support team. So i called again on 3399 and talked to akshay he asked me to give him a last chance and he will help me he also said that i will recieve a call back from which i did not. So i went again to jio digital store and they said they it is still under process and then i went to sanjeev and he said it is still under process. So i called the 3399 no. Again and talked to anuj this time and i had to explain the whole issue again and then he asked me to go to the store again as he wanted to talked to store manager. And i told that u people have already talked to the store people number of times but he insisted on me going to store so i went again and after talking to store people and blaming the whole issue on the store and me as customer and he also said they the jio digital that i went is unauthorised and it was my mistake and denied any sort of help and said the store people will help you now we can not do anything. So it has been more than 20 days is still have a device which is not activated and i am still facing the same issue but have received no help for anyone. No body is even telling me what i have to do. I am sending this email for the 3rd time still not got any response