Reliance Jio Infocomm — jiofi device not working - not switching on despite of charging

Address:Bangalore, Karnataka, 560076

My jiofi internet device purchased around november 2016 has stopped working yesterday i. E. 27th apr'18. It is not switching on despite of charging it.
The display shows it is charging but it is not switching on and it says 'no charge' even after charging.

Kindly provide a solution for the same or direct me to the right place to get it fixed. Its awful that the device stopped working suddenly.
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Comments

Same with me and the issue is from day1 itself I haven't used it yet. Unable to switch on Jiofi
device..
And I have ordered online and they say no option to return online. I have to go to customer service and get it repaired... How sick the service is???
Order online... Get it repaired offline????
My JIOFI JMR815 routers buttons stopped working suddenly. As of now my jiofi s still on because the button won't work so I can't switch it off.
Please help

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