Reliance Jio Infocomm — Jiofi hardware blast

Address:

Sambhal, Uttar Pradesh, 244412

On 28.06.17 my jio fi unit blast while on charge. I immediately, call the local dealer mr. Ankit there told me to contact at co. Office at chandausi. There mr. Mohit attended and told me that it's a first case of accidental blast in his knowledge. He asked to handover the device for inspection and to proceed further at higher level. Mr. Mohit assured me to send the device to me on the next day. He didn't report me the progress till now and he is neither taking my phone nor reverting sms for last 3 days.
Please sort it out earliest.
Thanking you in anticipation.
Regards
Vishnu shanker agarwal