Reliance Jio Infocomm Limited — about jio phone delivery

Address:	Mumbai City, Maharashtra, 752011
Website:	www.jio.com

I have pre-booked my jio phone, unit of 1 on august 24 2017 via paytm.
On number [protected], then i transferred it to another no i. E to [protected] via my jio app.
After ordering there was no order id but there was a transaction id.
For two months i have continuously calling jio customer care number for my delivery status of my phone but they are saying please wait.
I don’t know what is the issue, but i am not recieved my phone yet. Its already 2 months past but still i am waiting
Number on which i was ordered-[protected]
Number on which it transferred-[protected]
Transaction id-fv000001ystx
Pincode-752011
If you people are unable to give my phone then please give me my money back.