I am writing to formally escalate my complaint regarding the ₹10, 000 payment I made towards the Jio Smart Society Program on 25 June 2026, for which no service has been provided despite repeated follow-ups for over a month.
Details of the Issue
Payment Date: 25 June 2026
Amount Paid: ₹10, 000
Payment Mode: Google Pay (UPI)
Paid To: Reliance Jio Infocomm Ltd. – Giga Fiber Postpaid FTTH
Building ID: DMRVBD0002754
Society: Home 1, Chandra Prabu Colony, Ponniammanmedu, Madhavaram, Chennai – 600110
What Happened:
A Jio salesperson visited my location and explained the Jio Smart Society Program. Based on his explanation, I paid ₹10, 000 immediately through the official Jio payment link. After receiving the payment, the salesperson stopped responding to my calls and messages. No installation, activation, or society enrollment has been completed.
I contacted Jio Customer Care several times over the past month, but the issue remains unresolved. Today I spoke with another representative, Suresh, who did not respond properly or provide any clear resolution either.
Since the promised service has not been delivered, I requested cancellation and a full refund. However, I have still not received my money.
My Request
I request Jio to:
Process a full refund of ₹10, 000 immediately, or
Complete the promised service without any further delay.
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