Reliance Jio Infocomm — made mistake recharge by jio company.

Sir, due to the mistake of jio company he made a recharge of 99 jio phone in instead of jio prime member ship. Due to this i have to face a loss of 100 rupees and the jio company is also not cancelling the recharge. Are request to cancel the recharge or otherwise transfer it to jio number
Details of the incident
Date - 21.11.2018 transaction id. Rj[protected], time -02.30 pm jio mobile no.[protected]