[Resolved]  Reliance Jio Infocomm — Mnp unsuccessful, but didn't get refund of rs 408/-

Address:	Kolkata, West Bengal, 700013
Website:	[email protected]

I have tried to mnp one of my bsnl number. The details are given below: vide orn no - no00002nakb4, caf no - koh024eayb, msisdn-[protected]. After getting a valid code from 1900. So i have paid rs 408/- in cash at
Digital xpress mini, 67, ganesh chandra avenue, kolkata 700013, west bengal; digitalxpressmini_kol.[protected]@ril.com;[protected]. They told me that it will take approx 7 days to process the mnp. But after 10 days the same was not happened, so i visited the store once again. They told me the mnp process is rejected due to my sim was not more than 90 days old. But they refused to give me my refund. They told me that if i port any other number they will port this free of cost. So next day i had visited the store once again with another number. And they have initiated the refund process and they told me that after the mnp process they will first recharge my number with rs 309/-, which i have paid earlier. The details are given below: no00002s513y, caf no-koh028c1p0, msisdn - [protected]. After 4 working days the port process was successful. Hence i visited the store once again and told me to do my first recharge, as they have told me earlier. At that time they told me they have initiated a refund with the company and after they gets the refund they recharge my account. Hence they have contradicted their statement, which was made earlier. Then i asked for clarification. They told me that their company's policy has been changed recently. They showed me an email from their system. They have logged a call vide sd6585821. Since then i neither had received my refund nor any recharge to my number. I have visited several times the store but they said they cannot do anything. One their stuff (Ranjit) misbehaved with me and used filthy language. Please take necessary action so that i can get my hard earned money back.