Reliance Jio Infocomm — mobile booked through online not received and also not refund the amount I paid

Address:530018
Website:www.jio.com

Dear sir,
I have booked my mobile on line and paid rs1500 through my card based on their sms from reliance jio.

While booking the mobile number typed mistakenly [protected] instead of [protected].
I have approached jio customer care, nodal officers many times regarding the issue. But nobody helped me either to cancel the order and refund the amount i paid or to deliver the mobile.
They keep telling that they don't have provision in their software from last two months.
I don't know whom should i approach further to get my money back.
Request you to do needful.

Vvsn raju.
[protected].
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    Reliance Jio Infocomm Phone
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    Jio Office, 33, Manak Chowk Main Rd, Manak Chowk, Ratlam, Madhya Pradesh, India - 457001
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