Reliance Jio Infocomm — Mobile data is exhausted with out using

I have received msg that your data is 100% consumed and have confirmed my usage in mobile and jio app there is no conformation of date used 2GB.

The customer care they told they don't have facilities to check your data consumption. So it seems promoting purchasing of additional data vouchers..?
Requested to looking that urgently and restore the data asap