Reliance Jio Infocomm — money deducted but my plan was not activated

Address:

AT/PO-G.GANDAPALLI, Ganjam, Odisha, 761028

I recharged 19 rupees plan which was activated. On the same day i recharged 21 rupees plan but my plan was not activated. I asked the customer care service agent but they only said that they didn't get my money and if deducted my money will be back by 24 hours.
48 hours gone i didn't receive my money.
I have done both recharge from sbi internet banking.
My jio no. Is [protected].