Reliance Jio Infocomm — money deducted but recharge was not successful

Jaita Mallick

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400103
Website:	jio.com

Money deducted but recharge was not successful

I have done a recharge of rs 399 plan on jio on 29 jan time-11.02 am for 1 number and at 11.07 am for another numbe. Both the time time amount was deducted from my account, 1st account got recharged sms received by the credit card that (Payment made to www.jio.com) the 2nd amount not got credited to my number (Sms received that payment made at reliancejio) despite amount got debit from credit card.

I contact to jio customer care but they told recharge was not made and i contact to hdfc credit card they told that payment was successfully done from our end. But the issue was not resolved.

Please help me in resolving this issue.. And why change in messages of receipt payment

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Comments

MEENA B. RAJ

from Jaipur, Rajasthan

I tried to recharge my jio no [protected] with jio app and choose upi as payment but after successful payment, it shows recharge failed. Money is deducted but not returned.