Reliance Jio Infocomm — money deducted,but plan not activated.

Kk_1234

from Lala, Assam

Address:

797001

I recharged for an internet booster pack worth 51 and 11 from "my jio" app recently. The app notified me that the recharge was successful and money was deducted from bank acc. But the problem is, the recharge plan never got activated even after the app claims that the recharge was "successful". I double checked the recharge from "my jio" app under "my plans" and found out the plans i recharged for were not added to it.

Note: earlier, i was able to see the plans activated after succesful recharges.

Also, i still haven't recieved any confirmation text message or email as in the previous days for successful recharges. I contacted the customer care and the only response i get are "technical issues".
This is frustrating as "technical issues" seem to be persisting for a long time now. And nothing is being done on jio's part to fix the problem.

+1 photos

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Reliance Jio Infocomm customer support has been notified about the posted complaint.

Dec 01, 2017

Updated by Kk_1234 i restarted my phone a number of times on the day of recharge in the hope that it might work . Nothing happened. Still plan didn't get activated.
Also, as one can see from the other screenshot under "My Bill", I've attempted to recharge two booster packs worth Rs. 51 and one Rs. 11 pack between Nov. 25 and December 1, 2017, in all three attempts, money was deducted, yet the plan wasn't activated.