| Address: | Medak, Andhra Pradesh, 502295 |
Pothireddypally, Sangareddy - 502295: We had full Jio network with all services active till 13Oct2019.
Since 14Oct2019, the tower on Road.3, Vidyanagar colony has been inactive and all the area is facing 'No Network' issue. Only out on the road, we are able to make or receive calls/services.
I have raised a complaint on 21Oct2019 (SR00000Z5UMU) with Jio customer care (199) from mobile number [protected] and have followed up with them over 20 times till date (19Nov2019). Yet, the issue is not resolved and the Jio customer care is not proving an estimated date of resolution.
I have also contact the Jio Apellate team ([protected]), but they also do not have any resolution detail.
It is the same issue with my mother's mobile number [protected]. I would like to request for an immediate resolution of the network issue providing all details of the issue and the action being taken, else at least provide us the refund of the prepaid amount of 1 year (Rs. 1699/-) for mobile number ([protected]) at least on a pro-rata basis. Was this information helpful? | 
