Reliance Jio Infocomm — network issues with in my society

Hi,
I am living in sbp-city of dreams, sector-116, mohali, punjab. We all in our society are facing serious network issue with jio connection. After a series of email conversation with jio care we are getting reply that they are working to improve this but it's almost a year now and issue is still there
In my last email conversation they told me that network is working good outside but when i test the network using jio app it gave - ve result. I have attached the screen shot of that test. If i believe customer care even then it's impossible for anyone to go outside every time to pick/ make a call or to access internet.
I belive this complaint will get notified to right person and we get a working solution soon else we all living here have no other choice to port our connections.
I would really appreciate an urgency from jio to solve this matter.