Reliance Jio Infocomm — No added money in my jio wallet

My bank a/c has been debited by rs 253 on 7/04/2017 at 11:47pm for the merchant named jio money. But their was no money credited to my jio money wallet. Two days passed but no response from there side. Its totally disappointing. I also sent an email to them and they responded me that their customer executive will talk to me within two days.
My jio wallet no. -[protected]
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    Reliance Jio Infocomm Phone
    +91 96 8555 5532
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    Jio Office, 33, Manak Chowk Main Rd, Manak Chowk, Ratlam, Madhya Pradesh, India - 457001
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