Reliance Jio Infocomm — no clarification given by jio company of my 399 amount

Address:

Rajkot, Gujarat

I recharged one jio no with 399/- ref no sbipg lt[protected]reliancejio mumbai. But from my account amount deducted 798/- i many time ask for this issue but no resolution yet. I contacted jio customer care as well as jio email chat but till today (39 days) jio company didn't explain me how such problem raised. Some time they said your 399/- rupees recharged to all jio linked account, some time said one recharge of 399/- was successful and one 399/- recharge was unsuccessful and told to contact bank. When i contacted bank they said i[censored]se other than bank application we can not do anything abount that. Now i too tired of this matter please help me...