Reliance Jio Infocomm — no refund of security deposit

Address:	Raigad, Maharashtra, 410210
Website:	www.jio.com

Hi, this is prasun mondal writing on behalf of my wife mrs anannya mondal. Her jio fiber service id number[protected] which was installed in my old rental residential address, 401, happy home. Plot 30, sector 20, kharghar, navi mumbai 410210. I made a request to jio fibre to surrender my connection on 27th november 2017 vide complain id sr00000f9h86. I wanted to surrender the connection because jio fiber doesn't provide service in my new residence (Address: 405, ravechi jyot, plot 6, sector 20, ulwe, navi mumbai 410206). Based on the complain my connection had been suspended on 8th december 2017. I made dozens of calls to jio fiber customer care ([protected]) and also wrote them to collect the ont instrument from the old rented residential address and return my deposit money of rs 4, 500/-, but they always told that their team will contact me to collect the instrument and i'll get refund within 45 days from the date of my complain for surrender. But nobody did contact me to collect the instrument. My complain id sr00000fvx1s dated 15th december 2017 to collect the ont instrument got closed without resolution. Upon my written query about the timeline of the refund of security deposit, jio informed that the complete refund process will be done within 45 days. It is now 50 days over nothing got resolved, neither i've received deposit money. The written mail communication is attached for your reference. Upon my query, jio informed that their engineer will take the instrument from my old residence only, they will not entertain to collect the instrument from my new residence neither they provide any address where i can deposit the instrument. It is now getting difficult for me to maintain the instrument in my old rented accommodation as the new tenant of the flat is complaining to remove the instrument. Today (14th january 2018) also i made a complain to jio fiber vide complain number sr00000gs9jg, received a formal reply as always that the issue is being taken care. My new residential address is 405, ravechi jyot, plot 6, sector 20, ulwe, navi mumbai 410206. Mobile number [protected].
I would request you to take up the matter at the earliest against the fraud activity of jio.

Best regards
Prasun mondal (Mob: [protected])
On behalf of mrs anannya mondal (Mob: [protected])