Hello,
I signed up for jio fiber preview offer in march 2019 after paying the required security deposit of inr 4500/-. I was availing the preview offer until they contacted me in april end, informing me that the preview offer has ended and i would need to buy a recharge to have continuous services with them.
I recharged my account on 04/05/2020 for silver plan on a quarterly basis. I have had no internet services on my connection since 04/06/2020. When my wife calls up the customer center, they were unwilling to lodge a complaint due to the lockdown. I accepted that, hence i logged a complaint on 15/06/2020 after restrictions were partially lifted in mumbai. The engineer came after a few days and informed us that the line is damaged, they do not have resources to fix it.
The ticket sr000011c20d was closed by them on 15/06/2020, without resolution. After that numerous phone calls and emails were sent to the jio customer care team, with the same response that have patience, we will resolve. I had already pointed out to them that i have 2 young children who have to attend school via online classes conducted by the school.
Until 04/07/2020, they did not do anything to get my internet issue resolved. Until then the only replies i got from them for my status enquiry was hope you are in "pink of health" and it is with the necessary department.
Out of sheer frustration and also keeping in mind that my children have missed a month of education, because jio infocomm could not be bothered to resolve my problem, i moved my provider to another company.
Upon request of cancellation of servies, they are now telling me that they will not refund my money to me. I have pointed out to them, that out of the 3 months paid service, i have only received services for one month. I haqve given them ample time to resolve my issue and after that when there was no response from them and my children's education being affected, i have asked for cancellation.
They are now not accepting my cancellation request, by pleading with my wife to keep their services which have still not been restored after 40 days and denying me a refund of my security deposit of inr 4500/- and also a pro rata refund of inr 2000 for services which they have not been able to provide.
Out of sheer frustration with the companies malpractice and harassment i am approaching yourselves to help me get my refund.
Can they put a price on my children's lost education. Please help.
Was this information helpful?
Post your Comment