Reliance Jio Infocomm — Non availability of proper network

I live in Vasai East.Im getting problems of jio network since a year whenever it rains the network gets disconnected or whenever there's a power cut the network gets disconnected..from last 2 days I'm not able to call or receive any calls the internet is so poor it can't run a 2g game..I'm getting this problem since last year help me with this..also I'm unable to call the customer care whenever I call the call too gets disconnected due to the poor network