Reliance Jio Infocomm — Not able to provide eSim

Sir/Mam

I am Komal Singh, Resident of Jaipur India, and currently living in London, United Kingdom.

I have raised a request for eSim via email, and they have asked for my passport immigration stamp and visa, and which are i have sent multiple times.
Still they are sending an email please send required documents three times.

They are not responding appropriately, and dont giving exact reason.

Kindly look into this.

Thanks
Komal Singh
Mobile no - [protected]