[Resolved] Reliance Jio Infocomm — Not getting recharge benefit
A
Abhi2504
from Indore, Madhya Pradesh
Address:
Indore, Madhya Pradesh, 452001
Website:
Reliance Jio
Recharge successfully and money was deducted from my account and not refunded. I tried calling jio money care several times but no proper solution. Even i mailed team but still no response. Even the customer care for jio are not being able to help. I want my money back. Please help me.
Call me on my number for further details [protected]
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Sep 13, 2017
Complaint marked as Resolved
Hi Team no any resolution provide by jio company please check and revert my number is 8962370511 still issue is persist
You may find it helpful. After contacting Jio, they did reply Me this:
Dear Customer,
Thank you for contacting Jio.
We understand that you are unable to view the recharge on MyJio app.
If you have an existing plan active on your account, then any recharge done is queued. The queued recharge will get activated only after the current plan expires. In this case, the queued recharge can be checked on your account statement under ‘Upcoming plan’ section. Account statement can be downloaded from MyJio app.
If the recharge is not visible under MyJio home screen as well as in the account statement, we request you to check your bank account / eWallet for refund status as refund is initiated for most of the failed recharge cases. You may also contact your bank/eWallet for checking the refund status. In case the money isn’t refunded, please reply to this email with the following details:
Payment Transaction /Reference ID (Usually starts with ‘BR’):
Recharge Amount:
Date & Time of Recharge:
Recharge done through (Jio.com, MyJio, JioMoney, etc.):
Payment Mode (Example: JioMoney/Credit Card/Debit Card/ Net Banking):
Name of the Bank (Example; HDFC, SBI):
If you need further help/support, you can call us on 199 from your Jio number or[protected] from any other number (toll free) or write to [protected]@jio.com
Thank you,
Team Jio.
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Dear Customer,
Thank you for contacting Jio.
We understand that you are unable to view the recharge on MyJio app.
If you have an existing plan active on your account, then any recharge done is queued. The queued recharge will get activated only after the current plan expires. In this case, the queued recharge can be checked on your account statement under ‘Upcoming plan’ section. Account statement can be downloaded from MyJio app.
If the recharge is not visible under MyJio home screen as well as in the account statement, we request you to check your bank account / eWallet for refund status as refund is initiated for most of the failed recharge cases. You may also contact your bank/eWallet for checking the refund status. In case the money isn’t refunded, please reply to this email with the following details:
Payment Transaction /Reference ID (Usually starts with ‘BR’):
Recharge Amount:
Date & Time of Recharge:
Recharge done through (Jio.com, MyJio, JioMoney, etc.):
Payment Mode (Example: JioMoney/Credit Card/Debit Card/ Net Banking):
Name of the Bank (Example; HDFC, SBI):
If you need further help/support, you can call us on 199 from your Jio number or[protected] from any other number (toll free) or write to [protected]@jio.com
Thank you,
Team Jio.