Reliance Jio Infocomm — Not Proper response by Jio Fiber executive

Address:318, GAYATRI NAGAR-A, MAHARANI FARM, DURGAPURA, JAIPUR- 302018

Manit Gupta
Tue, Jul 19, 4:52 PM (1 day ago)
to Appellate_Rajasthan

Dear Sir/ Madam,

in continuous previous mail, not visit this site by any Jio Fiber Executive till date 19.07.2022

So we request you to kindly solve our problems urgently and take necessary action.

If problem is not resolved immediately, you will be responsible for any misshappening.

With Regards

MANIT GUPTA

Reg. Mob. No. [protected]

318, Gayatri Nagar-A, Maharani farm, Durgapura,

Jaipur 302018

On Mon, Jul 18, 2022 at 6:49 PM Appellate_Rajasthan wrote:
Dear Manit,

I understand your mail with regard to service request raised for demo required.

I apologize for the inconvenience caused to you.

The confirmed appointment time of the JioFiber engineer visit is 20/07/2022 between 09:15 to 10:15 our engineer will surely visit to resolve your issue.

Appreciate your time and patience.

Kirthi Vallakati

Team Jio

on[protected] or click here to WhatsApp Now. You can chat with us now in English and Hindi too.

Post this communication, you will receive an email with survey link. Please do participate by clicking on one of the emojis as it will help me to improve myself. I look forward to your feedback.

On 7/16/2022 3:26 PM, Manit Gupta wrote:

Dear Sir/ Madam,

in continuous previous mail, not visit this site by any Jio Fiber Executive till date.

So we request you to kindly solve our problems urgently and take necessary action.

With Regards

MANIT GUPTA

Reg. Mob. No. [protected]

318, Gayatri Nagar-A, Maharani farm, Durgapura,

Jaipur 302018

On Fri, Jul 15, 2022 at 11:40 AM Appellate_Rajasthan wrote:

Dear Mr. Gupta,

I understand your concern regarding demo.

I apologize for the inconvenience caused.

Rest assured, I have raised a request.

Engineer will visit on 15 Jul 22 in between 19:00:00 - 20:00:00 hours.

We appreciate your patience and understanding.

Fiza Khan

Team Jio

on[protected] or click here to WhatsApp Now. You can chat with us now in English and Hindi too.

Your Feedback will help me improve to serve you better. Post this communication, you will receive an email with a survey link. Please do participate by clicking on one of the emojis as it will help me to improve myself. I look forward to your feedback.

On 7/14/2022 11:37 AM, Manit Gupta wrote:

Dear Sir,

We have a new Jio fiber customer & Jio fiber installed at our home on date 02.06.2022 but not proper guide by Jio Executive & i have many time call to Jio Executive Mr. Sachin Mob. [protected] & Mr. Mohit Mob. [protected] from last 1 month but did not attend my phone call and i have booked a new set top box to customer care but not proper response by customer care executive.

So we request you to kindly look into this matter and solve this issue on an urgent basis.

--

Thanks & Regards

MANIT GUPTA

Reg. Mob. No. [protected]

318, Gayatri Nagar-A, Maharani farm, Durgapura,

Jaipur 302018
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