| Address: | Gurgaon, Haryana, 122001 | | Website: | www.jio.com |
Dear team,
My number is [protected]
From last 15 days i'm unable do call and use internet on my number. When i called in your customer care they told me that this is a postpaid no. They informed me that you have to visit jio outlet any pay the security amount after that you can use jio services.
I said okay. Last saturday i visited your outlet which is in old dlf colony sector 14, they denied to take security amount. They said that you have to pay online.
Then on saturday i make the payment of ₹400 threw jio.com and i received the message from by bank that your account has been debited and also received the message from jio that we have received your payment of ₹ 400. After that i'm unable to use jio services. Then i called again in your customer care they said that your payment was declined and you will get your money back in your account. Regarding the security amount they said that visit in our outlet if they denied to take security amount we'll speak to them right their. Again i visited their the same answer they gave. They don't have any options for taking security amount. I call to customer care right their and speak with your supervisor mr atul and handover the call to jio outlet person. Jio outlet person told that they don't have any options for taking security amount. Mr atul said that you have to take security and also said that you can pay threw online when i said him kindly guide me from where i have to pay he said that outlet will take amount..
No one is giving proper information. Neither the outlet or customer care.
I think your team has not on same pitch.
Kindly guide me the procedure for submission of security amount and also still i haven't get my refund of ₹400
If any doubts fell free to call me before 2:00 pm
Kindly look into this matter from your side
Regards,
Ankit gaba
Alternate no. [protected]
E-mail - ankit. [protected]@ymail.com Was this information helpful? | 
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