Reliance Jio Infocomm — not refund pre booked mobile money 500rs.

Address:

Chhindwara, Madhya Pradesh

Dear sir,
I am surendra dehariya at post - khirsadoh, vellage-khamra jethu, tehsil-parasia, distric - chhindwara mp.480441. I booked jio mobile phoneby online jio web. Date-2408/2017, my jio number is [protected] but during booking i typed [protected] wrong mobile booking successful note: ([protected] this number is not in service)
But i not got a massage, i immediately contact jio customer service he told when delivery start you got jio mobile to 480441 jio store no problem. But i went jio store they demand 500rs voucher. So i request please cancelled my prebooking but they told no any rules on jio you forget your prebooking money. So please help this matter me.
Thanks.
Regards:surendra dehariya ([protected])