| Address: | Mumbai City, Maharashtra, 400063 |
Not refunding the money taken as deposit even after 3-4 months
We installed jio gigafiber broadband (Jio giga internet service id[protected] at our home on 26 march 2019. It was not working well. I made complaints on 28th and 30th march of its not working well. Then they started pushing me to buy boosters etc. I cancelled the service on 8 april. They said we will get refund in 45 days.
Then we kept calling as no one came and picked up the router/modem. Then they came and picked up in first half of may. They told us we will get the money back in first or second week of june.
Now the june is ending. Now they have come up with a new story, they are saying that cancellation was not done and so it will take another 45 days!!!
Over last 3 months we have made 9 calls for refund on 15, 22 april, 3, 4, 10, 11 may, 7, 8, 24 june. But now they say its still not cancelled!!! Can anyone believe it?
This is plain cheating the customer and not returning the money!! Was this information helpful? | 
Government website link => pgportal.gov.in
=> Click here to sign up => pgportal.gov.in
=> After Register Your Account and Login your Account
=> Lodge Public Grievance
=> click on I agree that my grievance does not fall in any of the above listed categories
=> Concerned authority of grievance
=> click on Central Government
=>select Ministry/Department => Telecommunication
=> Description
=> security code
=> submit, ,